Dial collects personal information while signing up to Dial App after accepting the Terms of Service and Privacy Policy terms and also while the user is using some functionality of Dial App.
Categories of personal data Dial collects and processes:
The data collected is used to fulfill Dial app services, to comply with applicable law and to pursue Dial's legitimate interests.
You agree that Dial may collects and uses technical and personal data, including but not limited to information about your mobile device and software, phone number, user name, profile picture, phone book contacts and paid calls data (CDR), which is collected from time to time to facilitate the provision of Dial app services including but not limited to Calls, IM, Paid Calls, as well as Dial app updates, product support and other services related to the Licensed Application.
Dial processes your personal data in accordance with applicable data protection laws and regulations. We have taken appropriate legal, technical and organizational security measures to protect your personal data from unauthorized disclosure or access, misuse, loss, alteration or destruction. The security measures we have adopted have been created to ensure a level of security appropriate to the risks associated with the data processing activities we carry out. If you have any questions regarding our security measures please contact us at info@dial.com.bd.
Your personal data will be stored only for as long as is necessary to fulfill the purpose for which your personal data was collected. However, personal data may be kept for a longer period if required by law (for example, to comply with accounting requirements or requirements to keep records of paid calls for lawful interception) or if reasonably necessary to protect our legal interests. At any time and by own decision any Dial app user can delete his/her Dial account from the Dial App Settings-> Privacy -> Delete Account section, which will immediately delete all data related to the User from Dial App servers, except for the user balance, username and paid calls history, which will stay on servers for another 6 months or longer in compliance with Paid Calls services provision regulations.
Emergency calls: The Dial App phone doesn't guarantee connection in the case of emergency calling such as a legal enforcement agency, hospital, medical care unit or any other type of emergency service. By agreeing to these terms you agree that Link3 Technologies Limited will not be held liable for any claim, damage or loss in a case arising about or relating to emergency calling
Dial right: Dial strives to provide the highest quality services at all times. Dial has the right to refuse accounts or limit the service, as well as suspend any suspected abuse of the services. Since the calls are transmitted on the public telephony and internet, the quality is not always dependent on us and we cannot guarantee that communications will be without disruptions, delays, or errors.
Fair use of subscription plans: The subscription plans offer unlimited calling according to a fair use policy which is related to the average usage for normal call patterns of a private individual. The unlimited plan is not meant to be used by a business, organization, or more than one individual, thus there is a limitation in place for monthly minutes. As a private user you may not resell the calls, call numbers to generate income for yourself, or use the calls for any unlawful purposes.
Indemnity: By using Dial App you agree to defend, indemnify and hold harmless all directors, employees and agents of Link3 Technologies Limited against any claims, damages, liabilities, debts, costs and expenses arising from access to the website and/or supporting products including the Windows desktop phone, violation of any of the terms, and/or violation of any third party rights including copyright, private and property rights.
Intellectual property rights: You acknowledge that all of Dial App's contents, trademarks, copyrights, graphics, service descriptions and interactive features are owned by Link3 Technologies Limited and protected under the intellectual property rights international conventions and will not be used or redistributed without expressly written consent from Link3 Technologies Limited.
Support and general question: You may email all general queries or support issues to info@dial.com.bd
Relationship with you and Dial App may be terminated at any time. If you are using Dial App, you may simply cease to use the Service or delete our Licensed Application. Dial App has the right to terminate your rights under this License without notice if you fail to comply with any terms of this License. Upon termination of the License, you shall cease all use of the Licensed Application, and destroy all copies, full or partial, of the Licensed Application.
Major terms: Dial App has the right to terminate its relationship with you at any time for the following:
This Privacy Policy is part of Terms of Service of Dial App and covers the treatment of user information, including personally identifying information, obtained by Dial App, including information obtained when you access the Dial’s website, use the Dial App Service or other software provided by Dial App.
This Privacy Policy does not apply to the practices of companies that Dial App does not own or control, or to individuals whom Dial App does not employ or manage, including any of the third parties to which Dial App may disclose user information as set forth in this Privacy Policy.
Dial App may obtain the following types of information from or concerning you or your mobile phone device, which may include information that can be used to identify you as specified below (“Personally Identifying Information”)
Certain Personally Identifiable Information such as mobile phone number, Facebook id, native contact, billing information (if applicable) and mobile device information to Dial App when choosing to participate in various uses of the Dial App Service, such as registering as a user, updating users’ status or requesting status’ for users’ contacts.
When you use Dial App, our server automatically collects certain information. These include user's mobile number that is used to register Dial App, user's IP (Internet Protocol) address, user's device and connection information.
Dial App helps users to organize their contacts by creating favorite contact list or group contacts which the user can add, modify and delete as necessary. These lists are associated with user's account.
Besides above, users may provide relevant information while reporting an issue via email. Reporting an issue automatically collects information relating to our app performance and other information such as how users use the app, Log files, diagnostic, crash report and other relevant reports.
It is expected that if you want to use our service you have to install Dial App on your device with a valid phone number. You are responsible for all activities that occur under your User Account. You agree to notify Dial App of any unauthorized use of your User Account or any breach of security with respect to your User Account. Dial App will not be liable for any loss that you may incur as a result of someone else using your User Account, either with or without your knowledge. In addition, you may be held liable for any losses incurred by us or another party due to someone else using your User Account. Therefore, we suggest that you should enter your validity code safely.
You should not:
You specifically acknowledge that Dial shall not be liable for user submissions or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.
In no event shall Dial, its employees or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any
If you are under the age of consent in your jurisdiction to form a binding agreement (and you are more than 16 years of age), you affirm that you are either an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this License, and to abide by and comply with this License. The Service is not intended for children under the age of 16.
This License is the entire agreement between you and Dial App relating to the Service and supersedes all prior or contemporaneous oral or written communications, proposals and representations with respect to the Service or any other subject matter covered by this License. If any provision of this License is held to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect. This License may not be modified or amended except as described herein by Dial App or otherwise with the written agreement of Dial App.